RETURNS & REFUNDS
We want you to be pleased with our products, so if you are unhappy with them, then you have right to cancel your order, without any reason, any time within 15 working days (from the day you have received the goods).
Please write an email to our Online Customer Services Team (info@avacollections.co.uk) to cancel or replace of your order with below information.
Must Include:
- Your order number
- Your contact number or email address
- The date; you have received your order
- Let us know if you would like a refund or replacement
Take extra care:
- Must send the original packaging
- Package your return up securely.
- Take reasonable care of the goods and not use them.
- Please use a recorded or secure delivery method to return your order to us. You are responsible for the return postage cost (unless we delivered the item to you by mistake or it is damaged).
Refunds and exchanges may only be processed when the returned item has been received by us. We recommend that proof of dispatch is obtained in case of loss in transit.
Must follow to process refund:
- Returned items must be received in their original packaging and in perfect condition. This means if merchandise was originally in seal packaging, it's expected to be returned in the same way. Unsealed/used items are not resalable, and therefore, not accepted for refunds if returned. No refunds will be offered for orders past 14 days from date of purchase.
- All merchandise returned that is opened or not in original packaging will be discarded. No refunds or exchanges will be issued for such merchandise
Return Address
AVA Collections Limited01 John Boden Way, Loughborough, LE11 2BB